How do I upload my sales contract?
Before uploading your image, please be sure that the buyer’s name, dealership name, VIN, and purchase date are clearly visible. You will also want to be sure that your file/s is/are less than 1 MB in size total. If they are larger, the system will not be able to process them.
Once you’ve confirmed these details, please follow the steps below.
- Be sure that you know the name of your file. If it’s a string of numbers or letters that you will not recognize, rename it to something more easily recognizable. Once you’ve done so, select the blue “Choose file(s)” button.
- You will now be able to browse your computer for the file you are seeking. You can type its name into the search bar, or move the file to your desktop for easy accessibility.
- Once you’ve found your file, you will need to select it and then hit “Open”. Once you’ve successfully done so, you will see the file name replace the “Choose file(s)" text on the blue button. If you need to upload two files, be sure to hold the Command button (Shift on a PC) and select both files before clicking “Open”. If you’ve successfully uploaded both images, you will see “2 files selected” appear in the blue button.
- Now that your images have been uploaded, be sure to complete the rest of the form and click “Submit”. You will know that your submission went through if you receive a confirmation number.
We will send you an email within 5 business days with an update on the status of your submission - either to say we have everything, we’re missing something, or we cannot approve. If you do not see this email in your inbox, please be sure to check your spam.
If you have additional questions, click here to submit a support request.