When will I receive my gift card?
After successfully following the redemption instructions, your prepaid Visa gift card should be delivered to your mailing address in 6 to 8 business weeks. If you opted for the Amazon code, you will receive this via email immediately upon approval.
During the application process, you will receive up to three email updates on your submission:
1) Immediately upon receipt of the redemption application. This email will contain your confirmation code. Please check your spam folder if you do not see your enrollment details in your inbox.
2a) After your application has been successfully processed, you will be notified that your gift card has been approved. If you opted for the Amazon code, this email will include the code and redemption instructions.
2b) If your application is rejected (e.g. your contact information was sent to the dealer after purchase), you will receive an email notifying you of the rejection and the reason the application was not approved.
2c) If the Customer Care Team needs more information from you to consider approval, that may be requested. Please note that you must get the information back to us within 7 calendar days, or your submission will be denied. Once you get the information back to us, this does not guarantee the approval of your submission. It's simply what we need to determine if you qualify. If you have questions about what is needed, please reach out to us within the 7 day timeframe.
3) After your application has been successfully approved, you will be notified when your prepaid Visa gift card has been mailed to your address. Your card will be mailed to you within 6-8 business weeks of approval.
If you have additional questions, click here to submit a support request.