Shopper Advice & Support at

The Edmunds Shopper Advice & Support teams are here for you!

Whether you want to talk to a real car buying expert who is on your side or if you have questions about navigating through the process (using the site or apps, or maybe you're having technical issues with our products or need assistance redeeming your perks), we are happy to help!

Want to talk to a car buying expert who is on your side?

If you'd like to be paired with a car buying expert from our Shopper Advice team, click here. Our hours are 8 AM to 5 PM (Pacific), Monday - Friday. No matter what part of the car shopping process you're in -- choosing the best car, finding local inventory, working out a fair deal -- we're here to help.

Need help redeeming your Perks, have questions about Edmunds Special Offers, or just need help navigating Edmunds?

Our Shopper Support Team is available to assist you if you happen to run into any issues with our website or apps, or if you need help with Edmunds Special Offers or redeeming your perks. Hours for this team are 8 AM to 5 PM, Monday through Friday (with a 12pm - 1pm lunch break).

How to contact us

You can contact us in any of the following ways:

  • Call us at 1-855-782-4711 (8 AM to 5 PM Pacific time)
  • Text us at ED411 (8 AM to 5 PM Pacific time)
  • For general inquiries, email us at
  • For perks-related questions, email us at

And don't worry -- it's free of charge. Talk to us as often as you'd like until you have the confidence you need to complete the deal.

Our team of experts is dedicated to making car buying easier, one shopper at a time. We'd love to talk to you!

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