Consumer Reviews of Dealerships on Edmunds.com

How to Submit a Review

To submit a review of a dealership, first visit Find a Dealer to locate the listing on our site. Then click "Write a Sales Review" or "Write a Service Review" to begin the process (as shown in the example below):

 

 

Edmunds.com Registration

To complete the review submission process, you will be asked either to sign-in to your Edmunds.com account or to register with Edmunds.com (as shown below):

 

IMPORTANT: A verification link is sent to the email address you enter during the registration process. You MUST CLICK this link in order to complete your Edmunds.com registration; otherwise, your review will not be published. (If you do not receive an activation link via email, please check your spam folder to ensure it hasn't been routed there by mistake.)

Basic Review Writing Guidelines

Reviews should describe a recent personal experience at the dealership (within the last two years), featuring any specific details or other information that you think consumers would find helpful when considering a visit.

Please do not write a review of a dealership if you've received an incentive to do so (such as a free oil change) or if you are in any way affiliated with the dealership owners or staff. Edmunds.com only publishes reviews from objective sources.

Also, reviews cannot be written in ALL CAPS, contain profanity or name-calling, solicitations, personal contact information, HTML or links. 

Please review our Membership Agreement for complete details on what is acceptable. Note that we reserve the right not to publish any review that does not satisfy our standards.

When a Review is Published

Because we read and evaluate every dealership review prior to its publication, it usually takes two business days from the time a review is submitted before it appears on the site.

Edit or Update a Review

Once submitted, a review cannot be edited. However, you are allowed one update to your published review in order to add more information, to retract or correct anything you originally included and/or to revise the star rating. To make an update, go to the page where your review is published and click the "Update" link. Note that you must be logged-in to Edmunds.com in order to add an update.

Comment on a Review

Registered members of Edmunds.com can comment on reviews. Comments can be positive or negative, ask questions and/or provide supporting information. Edmunds.com promotes an environment in which civility prevails and strongly encourages our members to "agree to disagree" when conflicts occur.

If you are associated either personally or professionally with the business being reviewed, please disclose this in your comment. In order to keep the reviews on Edmunds.com trustworthy, we want to make sure that the readers always know whenever a member's perspective may be influenced by his or her personal connections.

Disagree with a Review

If you disagree with a review, we encourage you to post a comment in response to the review (as described above).

Remove a Review

Once published, a review is available indefinitely. We may, however, exercise our right to remove a review at any time -- for example, if we determine that the review violates our submission guidelines or rules, or our Membership Agreement. However, we are not obligated to remove any review, and will do so only at our discretion.

If you believe a review should be considered for removal, please click the "Report It" link on the review in question. Provide the reason(s) why you believe the review should not have been published. We will investigate and take any necessary actions.

Additional Info for Dealerships

If you represent a dealership, please visit our Dealer Resource Center. For information concerning our policies for Dealer Ratings & Reviews, please see our FAQ, Reviews for Your Dealership.

Have more questions? Submit a request

4 Comments

  • -1
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    jamiedircio

    happy with my 2015 Honda civic.thanks to Saul Camacho he helped me alot on choosing the perfect car for me.

  • 0
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    kenaikenai

    This car is by far the best car that I have ever had. When they first pulled it around I had a smile that was priceless and a glow in my eye, it was truly love at first sight. While test driving it I looked to my mom and said "this is my car", but all of this wouldn't have been possible without outstanding sales rep. Nick Ciocanelea at North Coast Auto Mall he put me into my car within a day and I have not wanted to stop driving since. When he first approached me he did not treat me as a customer but like family. He has always been avaliable when I call with any questions or concerns I have. I found everything I wanted in my car at North Coast Auto Mall. BEST CAR EVER

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    thf3855

    My parents went to the Lexus of Riverside yesterday with serious intent to purchase a Lexus SUV.  Upon arrival, they were met by a salesperson, Dennis.  They had been there previously.  THis time was to test drive the vehicle and then purchase the car.  They asked Dennis to test drive the Lexus SUV.  To their surprise, Dennis refused to let them until they agree on the purchasing price.  The manner that he responded and the way he treated my parents is beyond comprehension.  They felt discriminated against, he was rude and unfriendly.  Ultimately, they left the place without a new car and without the test drive. 

    We have a lot of relatives in the Riverside area and most of them are Lexus owners.  We will be telling them and our friends to stay away from this place. 

    This dealership place need to revisit their business model and retain their staff.  Fire those that don't embrace friendly and non-discriminate services.

    Overall, terrible experience.  It is sad that there are still these kind of people that exist on this planet.

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    lilianaj

    My parents and I had a great experience at South Loop Hyundai  Enhild Perez and Guillermo Gallegos "Willie" were kind and friendly. They took time to make sure I was getting the car I wanted and specially the car I could qualify for with no pressure. Exceptional buying experience! We'll definitely go back! Thank you so much. 

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